Improving management of Globe Telecom's billing-related complaints

• Main Author: King, Jelina Krystle S.
• Format: text
• Language: English
• Published: Animo Repository 2015
• Subjects: Consumer complaints; Customer services; Globe Telecom (Philippines); Business Administration, Management, and Operations
• Online Access: https://animorepository.dlsu.edu.ph/etd_masteral/5013
• Institution: De La Salle University

In any business, no matter how big or small, getting customer complaints is inevitable. In Globe Telecom, the organization that I belong to, billing-related complaints among our Postpaid customers is a prevalent concern and despite having an existing complaints handling process in place, the experie...