Improving records management of ABC Bank's compliance division

• Main Author: Ignacio, Cheryl Mae S.
• Format: text
• Language: English
• Published: Animo Repository 2015
• Subjects: Records > Management; Business Administration, Management, and Operations
• Online Access: https://animorepository.dlsu.edu.ph/etd_masteral/5016
• Institution: De La Salle University

This Integrated Action Research Project aimed to improve the records management of ABC Bank's Compliance Unit to address cited recurring issues such as (1) difficulty in retrieval of documents (2) accumulation of documents beyond the prescribed retention period and (3) personnel conflict due to misfiled documents. Addressing these issues, discarded waste of time locating a particular document, hence, improved the Unit's efficiency and productivity. Two full cycles of action research were covered. All throughout the action research project, collaboration with the Unit's personnel was done to come up with the best possible solution to resolve the issue at hand. Hiroyuki Hirano's 5S Framework was adopted. Scheins types of inquiry and Reason and Torberts three voices and audiences were used in data generation. In the first cycle of the action research, accumulation of the documents beyond the prescribed retention period was the major finding. This was addressed in the second cycle to avoid recurrence. Similar methods and frameworks were used in the second cycle as it were proven to be effective and useful. The results of this project clearly improved the visual of the workplace. Creation of records is already limited and record retention period is now being monitored, thus, controls the accumulation of documents in the workplace. Moreover, this project developed the researchers communication and interpersonal skills.