Improving the performance review process: An action research on promoting professional development through performance review and coaching

This Integrated Action Research addressed the issue of not utilizing the performance review process and its results for the professional development of auditors in a professional service firm. The professionals in this action research are highly-skilled certified public accountants (CPAs) working in...

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Main Author: Abanto, Ria Anne P.
Format: text
Language:English
Published: Animo Repository 2018
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Online Access:https://animorepository.dlsu.edu.ph/etd_masteral/5473
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Institution: De La Salle University
Language: English
id oai:animorepository.dlsu.edu.ph:etd_masteral-12311
record_format eprints
spelling oai:animorepository.dlsu.edu.ph:etd_masteral-123112021-03-04T01:55:08Z Improving the performance review process: An action research on promoting professional development through performance review and coaching Abanto, Ria Anne P. This Integrated Action Research addressed the issue of not utilizing the performance review process and its results for the professional development of auditors in a professional service firm. The professionals in this action research are highly-skilled certified public accountants (CPAs) working in a public auditing firm (the Firm), whose performance review results can be utilized for individual performance development. The objectives of this paper include revisiting and improving the Firms performance review process, improving the performance review tools, and utilizing goal-setting and coaching to reinforce excellent performance and help enhance those who need performance improvements. Cycle 1 of this action research focused on improving the Firms performance review process and its tool, which is the Engagement Performance Review (EPR) form. This cycle also introduced the use of Goal-Setting form as a tool to document each professionals career aspirations and goals for professional development. Cycle 2 of this action research focused on establishing Coaching procedures in the Firm to reinforce the results of Cycle 1 and to further promote professional development through the improved performance review process of the Firm. In collaboratively working on this research, we used the PDCA Cycle as a continuous improvement tool, the Appraisal Theory as guide to make sense of the steps on how to elicit emotions of interest for performance review from our professionals, and the GROW Model as a guide to Coaching for performance. We also utilized the ADKAR Model as an individual change model. 2018-01-01T08:00:00Z text https://animorepository.dlsu.edu.ph/etd_masteral/5473 Master's Theses English Animo Repository Accountants Employees--Rating of Personnel management Performance
institution De La Salle University
building De La Salle University Library
continent Asia
country Philippines
Philippines
content_provider De La Salle University Library
collection DLSU Institutional Repository
language English
topic Accountants
Employees--Rating of
Personnel management
Performance
spellingShingle Accountants
Employees--Rating of
Personnel management
Performance
Abanto, Ria Anne P.
Improving the performance review process: An action research on promoting professional development through performance review and coaching
description This Integrated Action Research addressed the issue of not utilizing the performance review process and its results for the professional development of auditors in a professional service firm. The professionals in this action research are highly-skilled certified public accountants (CPAs) working in a public auditing firm (the Firm), whose performance review results can be utilized for individual performance development. The objectives of this paper include revisiting and improving the Firms performance review process, improving the performance review tools, and utilizing goal-setting and coaching to reinforce excellent performance and help enhance those who need performance improvements. Cycle 1 of this action research focused on improving the Firms performance review process and its tool, which is the Engagement Performance Review (EPR) form. This cycle also introduced the use of Goal-Setting form as a tool to document each professionals career aspirations and goals for professional development. Cycle 2 of this action research focused on establishing Coaching procedures in the Firm to reinforce the results of Cycle 1 and to further promote professional development through the improved performance review process of the Firm. In collaboratively working on this research, we used the PDCA Cycle as a continuous improvement tool, the Appraisal Theory as guide to make sense of the steps on how to elicit emotions of interest for performance review from our professionals, and the GROW Model as a guide to Coaching for performance. We also utilized the ADKAR Model as an individual change model.
format text
author Abanto, Ria Anne P.
author_facet Abanto, Ria Anne P.
author_sort Abanto, Ria Anne P.
title Improving the performance review process: An action research on promoting professional development through performance review and coaching
title_short Improving the performance review process: An action research on promoting professional development through performance review and coaching
title_full Improving the performance review process: An action research on promoting professional development through performance review and coaching
title_fullStr Improving the performance review process: An action research on promoting professional development through performance review and coaching
title_full_unstemmed Improving the performance review process: An action research on promoting professional development through performance review and coaching
title_sort improving the performance review process: an action research on promoting professional development through performance review and coaching
publisher Animo Repository
publishDate 2018
url https://animorepository.dlsu.edu.ph/etd_masteral/5473
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