Handling customer complaints in field sales division

• Main Author: Ymson, Ma. Carmina A.
• Format: text
• Language: English
• Published: Animo Repository 2017
• Subjects: Organizational change; Customer relations > Management; Sales management
• Online Access: https://animorepository.dlsu.edu.ph/etd_masteral/5646
• Institution: De La Salle University

Customer complaints and dissatisfaction arising from the failure of delivery of products and services are common in any business. The Bank of the Philippine Islands (BPI), the organization that I work for, is exposed to a wide range of complaints of different degrees in the daily business operations...