Improving teamwork among accounts receivable team

• Main Author: Ferrer, Elaine Joy
• Format: text
• Language: English
• Published: Animo Repository 2017
• Subjects: Organizational change; Teams in the workplace
• Online Access: https://animorepository.dlsu.edu.ph/etd_masteral/5682
• Institution: De La Salle University

In this action research, I focused on addressing the issue of lack of teamwork between the collections group and cash application group under the new process centric set-up. The manifestations of the issue include increasing number of wrong posting of payments and unidentified payments, lack of comm...