Improving the effectiveness of a cross-functional IT operations team
In this action research, our team focused on addressing an issue that we collaboratively identified through the GRPI framework (2016), which is the lack of adequate training. Manifestations of this issue include high amount of overtime, uneven job allocation, several escalations during personal hour...
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| Main Author: | |
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| Format: | text |
| Language: | English |
| Published: |
Animo Repository
2017
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| Subjects: | |
| Online Access: | https://animorepository.dlsu.edu.ph/etd_masteral/5740 |
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| Institution: | De La Salle University |
| Language: | English |