Improving the effectiveness of a cross-functional IT operations team

• Main Author: Poblete, Hazel Diane
• Format: text
• Language: English
• Published: Animo Repository 2017
• Subjects: Cross-functional teams; Teams in the workplace
• Online Access: https://animorepository.dlsu.edu.ph/etd_masteral/5740
• Institution: De La Salle University

In this action research, our team focused on addressing an issue that we collaboratively identified through the GRPI framework (2016), which is the lack of adequate training. Manifestations of this issue include high amount of overtime, uneven job allocation, several escalations during personal hour...