Responding effectively to credit card customer complaints
The purpose of this action research is to effectively respond to credit card customer complaints received by JCB and Diners Club Cards Brand Marketing Unit in ABC Bank by establishing a systematic procedure in monitoring the complaints. Delays in responding to credit card customer complaints have be...
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| Main Author: | |
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| Format: | text |
| Language: | English |
| Published: |
Animo Repository
2017
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| Subjects: | |
| Online Access: | https://animorepository.dlsu.edu.ph/etd_masteral/5684 |
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| Institution: | De La Salle University |
| Language: | English |