A study on the person–environment fit in outsourced payroll and accounting business process outsourcing (BPO) centers: Towards the development of an organizational intervention
The study determined whether there is a good Person-Environment (P-E) Fit within Business Process Outsourcing (BPO) Centers. The workplace design (Environment), was studied to determine if it matched the levels of engagement and performance (Person) of their employees. Results derived from 131 (38 f...
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| Format: | text |
| Language: | English |
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Animo Repository
2010
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| Subjects: | |
| Online Access: | https://animorepository.dlsu.edu.ph/etd_masteral/6660 https://animorepository.dlsu.edu.ph/cgi/viewcontent.cgi?article=12858&context=etd_masteral |
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| Institution: | De La Salle University |
| Language: | English |
| Summary: | The study determined whether there is a good Person-Environment (P-E) Fit within Business Process Outsourcing (BPO) Centers. The workplace design (Environment), was studied to determine if it matched the levels of engagement and performance (Person) of their employees. Results derived from 131 (38 from the open plan layout and 93 in cellular) BPO agents’ scores in the Utrecht Work Engagement Scale (UWES) and their Performance Appraisal forms showed that there are significant differences in levels of engagement and performance between the two organizations. There is a better P-E Fit in the organization utilizing the cellular plan office layout. A review of responses from interviews with their operations/engagement managers also provided insights as to the proper intervention to be used. |
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