Applying the Japanese 5S concept in a Chinese family business
The purpose of this action research was to streamline the order fulfillment process of Total Enterprises, a direct distributor of moulded plastic furniture and pallets. Through the use of first-person and second-person inquiry, my collaborators and I were able to clarify the issue as consisting of p...
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| Format: | text |
| Language: | English |
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Animo Repository
2020
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| Online Access: | https://animorepository.dlsu.edu.ph/etd_masteral/5966 https://animorepository.dlsu.edu.ph/context/etd_masteral/article/13061/viewcontent/Go_JohnHudson_11671564_ApplyingtheJapanese5SConceptinaChineseFamilyBusiness_1_Redacted.pdf |
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| Institution: | De La Salle University |
| Language: | English |
| Summary: | The purpose of this action research was to streamline the order fulfillment process of Total Enterprises, a direct distributor of moulded plastic furniture and pallets. Through the use of first-person and second-person inquiry, my collaborators and I were able to clarify the issue as consisting of problems with inventory (inbound logistics) and problems with delivery (outbound logistics). Guided by the Japanese 5S concept, we engaged in a series of cleaning and organizing activities, followed by the creation of a logistic management system consisting of tools and policies to achieve the perfect order: optimizing order fill, on-time delivery, and the absence of product returns. |
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