Streamlining the timely mechanism of customer feedback collection

• Main Author: Pagaddu, Marichie D.
• Format: text
• Language: English
• Published: Animo Repository 2020
• Subjects: Customer services—Evaluation; Business Administration, Management, and Operations
• Online Access: https://animorepository.dlsu.edu.ph/etd_masteral/6164; https://animorepository.dlsu.edu.ph/context/etd_masteral/article/13239/viewcontent/Pagaddu__Marichie__11791551__Streamlining_the_Timely_Mechanism_of_Customer_Feedback_Collection_Redacted.pdf
• Institution: De La Salle University

Critical to a business organization’s success is to know what customers say about their actual experience on the service rendered. This Integrated Action Research addressed the issue of delayed timing of customer feedback collection in our company, ABC Express Philippines. We are one of the world’s...