Integrative action research: Improving the assignment and monitoring of tasks in divisions 19 and 20

• Main Author: Lores, Larrgie C.
• Format: text
• Language: English
• Published: Animo Repository 2020
• Subjects: Job analysis; Performance technology; Performance Management
• Online Access: https://animorepository.dlsu.edu.ph/etd_masteral/6160; https://animorepository.dlsu.edu.ph/context/etd_masteral/article/13243/viewcontent/Lores__Larrgie_11890657_edited.pdf
• Institution: De La Salle University

Every business is in need to monitor workplace operations to be able to develop strategies designed to improve procedures and protocols (Leonard, 2019). This study is focused on the adoption of the ASANA Project Management Application which is an online platform used for more efficient distribution and assignment of tasks and monitoring of worker performance on Divisions 19 and 20 of Financial Supervision Department (FSD) VIII. In the first cycle, the Researcher keenly observed on the issues being encountered in the workplace regarding the task monitoring tool and conducted inquiries with her peers, and other people in the same department. Five issues were mentioned namely: uneven workload, under compliance with Quality Management Systems (QMS) and other internal standards in processing deliverables, tedious process of completing tasks in Reports and Offsite Assignment Monitoring (ROAM) tool, inaccessibility of ROAM without VPN and inefficient monitoring of tasks. The action research project was implemented and tested and was found out to lead to productivity and better performance in the workplace. For the second cycle, the project was sustained due to positive feedback and responses. The Researcher aimed for further improvement and so, planning activities were undertaken. These are revisiting the implementation in Cycle 1, continuing the implementation of the new monitoring system, gathering more feedbacks, summarizing of actual processing time and evaluating the results. Cycle no. 2 results showed that deliverables were processed ahead of time and even surpassed Cycle no. 1 implementation results. Remarkable enhancement of performance was observed with the use of the new monitoring tool.