An integrative action research (IAR) on improving service delivery of BAC Pawnshop Group's Cash Management Solutions through reorganization of the account specialists

• Main Author: Sabado, Lisa Lou C.
• Format: text
• Language: English
• Published: Animo Repository 2022
• Subjects: Job analysis; Performance Management
• Online Access: https://animorepository.dlsu.edu.ph/etdm_manorg/111; https://animorepository.dlsu.edu.ph/context/etdm_manorg/article/1128/viewcontent/Improving_Service_Delivery_of_BAC_Pawnshop_Groups_Cash_Managemen_Redacted.pdf
• Institution: De La Salle University

This integrative action research generally focused on a department that handles all the auxiliary services of a company whose main businesses are jewelry pawnshop and money remittance. This particularly tackled an overloaded work position, which is the Account Specialist of the Cash Management Solut...