Integrative action research paper: Monitoring the productivity of account management personnel in ACD Bank

• Main Author: Dizon, Armie C.
• Format: text
• Language: English
• Published: Animo Repository 2020
• Subjects: Bank employees—Rating of; Performance; Labor productivity; Performance Management
• Online Access: https://animorepository.dlsu.edu.ph/etd_masteral/6154; https://animorepository.dlsu.edu.ph/context/etd_masteral/article/13250/viewcontent/DIZON_ARMIE_11670347_Edited.pdf
• Institution: De La Salle University

This action research paper discusses the process by which the Client Account Management Team in ACD Bank was able to establish a process to monitor the team member’s individual productivity despite the complexity of their functions. Through collaboration, the team identified the focal issue as manif...