Balanced scorecard as a tool to drive organizational performance in a selected government financial institution

• Main Author: Lado-ing, Maria Anna Elizabeth Latayan
• Format: text
• Language: English
• Published: Animo Repository 2019
• Subjects: Balanced scorecard (Management); Organizational effectiveness—Measurement; Business Administration, Management, and Operations
• Online Access: https://animorepository.dlsu.edu.ph/etd_masteral/6383; https://animorepository.dlsu.edu.ph/context/etd_masteral/article/13438/viewcontent/DLSU_THESIS_LADO_ING2.pdf
• Institution: De La Salle University

The Balanced Scorecard is a performance evaluation tool and management system developed by Kaplan and Norton. It translates an organization’s mission and strategy into a comprehensive set of performance measures that provides the framework for a strategic measurement and management system (Kaplan and Norton, 1996). It provides a balanced view which is primarily composed of four (4) perspectives namely: financial, customers, internal process, and learning and growth. Since its development, it has been adopted by different organizations around the world. In the Philippines, Government-Owned and Controlled Corporations (GOCCS) and Government Financial Institutions (GFIs) have been implementing the performance evaluation system established by the Governance Commission on GOCCS (GCG) using the balanced scorecard as a performance evaluation tool. One of which is Land Bank of the Philippines (“LANDBANK”)- the selected government financial institution (GFI) subject of the study. LANDBANK has been using the balanced scorecard for three (3) years to monitor its performance accomplishments vis-à-vis targets. It is also being used as an instrument to identify areas of improvement based on measures set for the given year.