Addressing the lack of adequate knowledge & formal business process for Bestea Milktea

• Main Author: Cheng, Kevin Jayson O.
• Format: text
• Language: English
• Published: Animo Repository 2019
• Subjects: Knowledge management; Organizational learning; Business Administration, Management, and Operations
• Online Access: https://animorepository.dlsu.edu.ph/etd_masteral/6441; https://animorepository.dlsu.edu.ph/context/etd_masteral/article/13513/viewcontent/IAR_Cheng2.pdf
• Institution: De La Salle University

In this action research, it focused on addressing an issue that we collaboratively identified through effective use of Knowledge Management thru GRPI framework (2016), which is the lack of adequate formal procedure in Bestea Milk Tea. Manifestations of this issue include employee is reactive, unclea...