An action research on enhancing customer satisfaction at ORIX Rental Corporation
The action research aimed to address poor customer experience and satisfaction against the services delivered at ORIX Rental Corporation (ORC) particularly in Fleet Management and Services Division (FMSD). Considering the report, “Future of Operating Lease”, published by Yasaki Research Institution...
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| Format: | text |
| Language: | English |
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Animo Repository
2019
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| Online Access: | https://animorepository.dlsu.edu.ph/etd_masteral/6545 https://animorepository.dlsu.edu.ph/context/etd_masteral/article/13557/viewcontent/Saito__Kosuke__Integrated_Action_Research_Paper__11683902__for_CD2.pdf |
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| Institution: | De La Salle University |
| Language: | English |