Establishing standard operating procedue and dunning templates for the real estate sales administration services of W+B Advisory Group

• Main Author: Eborde, Paulo C.
• Format: text
• Language: English
• Published: Animo Repository 2018
• Subjects: Mortgage loans; Real estate business—Records and correspondence; Sales management; Business Administration, Management, and Operations; Real Estate
• Online Access: https://animorepository.dlsu.edu.ph/etd_masteral/6924
• Institution: De La Salle University

This integrative action research generally focused on sales administration in a real estate setting. This particularly tackled the delinquency or non-compliance of clients to the agreed financial obligations under the contract they signed for the purchase of their condominium units from a real estate developer. The researcher and his collaborators, however, were cognizant of the fact that the delinquencies were the result of the confluence of many factors, some of which were within our control and some were not. So we all concurred to zero-in only on those which we ourselves could resolve within the allowable timeframe. Therefore, as a team we came to an agreement that our primary objective for this project was to develop a standard operating procedures (SOP) as well as Dunning templates in order to effectively and legally handle delinquencies of accounts. In our first cycle, the major output was a Standard Operating Procedures (SOP) that we expected to provide us a uniform manner of managing sales and accounts, particularly, in matters of delinquency. Said SOP however must be complemented by a standard dunning templates (Second cycle output) for the purpose of notifying clients of their non-payment and as well as to comply with the statutory requirement of notices before we could purge our portfolio of defaulting accounts.