Addressing the low competency level within the customer service department: An action research on promoting professional development through team effectiveness

• Main Author: Directo, Gian Carlo O.
• Format: text
• Language: English
• Published: Animo Repository 2019
• Subjects: Pawnbroking—Employees—Training of—Philippines; Pawnbroking—Customer services—Philippines; Teams in the workplace; Training and Development
• Online Access: https://animorepository.dlsu.edu.ph/etd_masteral/6849
• Institution: De La Salle University

The goal of this action research is to improve the competency level of the Customer Service Department of PawnHero Pawnshop Philippines Inc. To achieve our goal, we have identified objectives that are tied with service quality. This action research made use of the Team Effectiveness Framework by Ste...