Addressing the low competency level within the customer service department: An action research on promoting professional development through team effectiveness
The goal of this action research is to improve the competency level of the Customer Service Department of PawnHero Pawnshop Philippines Inc. To achieve our goal, we have identified objectives that are tied with service quality. This action research made use of the Team Effectiveness Framework by Ste...
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| Main Author: | |
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| Format: | text |
| Language: | English |
| Published: |
Animo Repository
2019
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| Subjects: | |
| Online Access: | https://animorepository.dlsu.edu.ph/etd_masteral/6849 |
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| Institution: | De La Salle University |
| Language: | English |