Addressing patient's queueing time: An action research on promoting socially useful service through inter-professional teamwork

• Main Author: Maravillas, Leidyann Valdepeñas
• Format: text
• Language: English
• Published: Animo Repository 2018
• Subjects: Consumer satisfaction; Teams in the workplace; Production scheduling
• Online Access: https://animorepository.dlsu.edu.ph/etd_masteral/5498
• Institution: De La Salle University

This Integrated Action Research addressed the issue of patients long queueing time in a dental clinic by identifying bottlenecks and improving the internal processes of the clinic. The ultimate goal is to shorten patients waiting time to 20 minutes through a reliable scheduling system guided by the...