Addressing patient's queueing time: An action research on promoting socially useful service through inter-professional teamwork

This Integrated Action Research addressed the issue of patients long queueing time in a dental clinic by identifying bottlenecks and improving the internal processes of the clinic. The ultimate goal is to shorten patients waiting time to 20 minutes through a reliable scheduling system guided by the...

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Main Author: Maravillas, Leidyann Valdepeñas
Format: text
Language:English
Published: Animo Repository 2018
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Online Access:https://animorepository.dlsu.edu.ph/etd_masteral/5498
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Institution: De La Salle University
Language: English
id oai:animorepository.dlsu.edu.ph:etd_masteral-12336
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spelling oai:animorepository.dlsu.edu.ph:etd_masteral-123362021-03-06T01:00:31Z Addressing patient's queueing time: An action research on promoting socially useful service through inter-professional teamwork Maravillas, Leidyann Valdepeñas This Integrated Action Research addressed the issue of patients long queueing time in a dental clinic by identifying bottlenecks and improving the internal processes of the clinic. The ultimate goal is to shorten patients waiting time to 20 minutes through a reliable scheduling system guided by the interprofessional teamwork framework anchored to promoting socially useful services to serve human development. This paper serves as an avenue to instill a sense of vital commitment and sense of inclusion to each team members of the organization. It promotes the concept of collaboration and coordination of efforts of the team towards the goal to addresses the issue. More importantly, this action research enables the employees to have professional development, as to create greater contributions to the organization and to the society. The issue was identified through customer satisfaction survey, one-on-one interviews, formal and informal meetings, and action research tools such as ORJI, the ladder of inference, levels of inquiry, four parts of speech, left hand column and force field analysis. Guided by Reeves interprofessional teamwork, we were able to address the issue. In addition, Lewin's Unfreeze-Change-Refreeze Model was used to facilitate the changes done by the team through the completion of this project. 2018-01-01T08:00:00Z text https://animorepository.dlsu.edu.ph/etd_masteral/5498 Master's Theses English Animo Repository Consumer satisfaction Teams in the workplace Production scheduling
institution De La Salle University
building De La Salle University Library
continent Asia
country Philippines
Philippines
content_provider De La Salle University Library
collection DLSU Institutional Repository
language English
topic Consumer satisfaction
Teams in the workplace
Production scheduling
spellingShingle Consumer satisfaction
Teams in the workplace
Production scheduling
Maravillas, Leidyann Valdepeñas
Addressing patient's queueing time: An action research on promoting socially useful service through inter-professional teamwork
description This Integrated Action Research addressed the issue of patients long queueing time in a dental clinic by identifying bottlenecks and improving the internal processes of the clinic. The ultimate goal is to shorten patients waiting time to 20 minutes through a reliable scheduling system guided by the interprofessional teamwork framework anchored to promoting socially useful services to serve human development. This paper serves as an avenue to instill a sense of vital commitment and sense of inclusion to each team members of the organization. It promotes the concept of collaboration and coordination of efforts of the team towards the goal to addresses the issue. More importantly, this action research enables the employees to have professional development, as to create greater contributions to the organization and to the society. The issue was identified through customer satisfaction survey, one-on-one interviews, formal and informal meetings, and action research tools such as ORJI, the ladder of inference, levels of inquiry, four parts of speech, left hand column and force field analysis. Guided by Reeves interprofessional teamwork, we were able to address the issue. In addition, Lewin's Unfreeze-Change-Refreeze Model was used to facilitate the changes done by the team through the completion of this project.
format text
author Maravillas, Leidyann Valdepeñas
author_facet Maravillas, Leidyann Valdepeñas
author_sort Maravillas, Leidyann Valdepeñas
title Addressing patient's queueing time: An action research on promoting socially useful service through inter-professional teamwork
title_short Addressing patient's queueing time: An action research on promoting socially useful service through inter-professional teamwork
title_full Addressing patient's queueing time: An action research on promoting socially useful service through inter-professional teamwork
title_fullStr Addressing patient's queueing time: An action research on promoting socially useful service through inter-professional teamwork
title_full_unstemmed Addressing patient's queueing time: An action research on promoting socially useful service through inter-professional teamwork
title_sort addressing patient's queueing time: an action research on promoting socially useful service through inter-professional teamwork
publisher Animo Repository
publishDate 2018
url https://animorepository.dlsu.edu.ph/etd_masteral/5498
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