Addressing patient's queueing time: An action research on promoting socially useful service through inter-professional teamwork
This Integrated Action Research addressed the issue of patients long queueing time in a dental clinic by identifying bottlenecks and improving the internal processes of the clinic. The ultimate goal is to shorten patients waiting time to 20 minutes through a reliable scheduling system guided by the...
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oai:animorepository.dlsu.edu.ph:etd_masteral-123362021-03-06T01:00:31Z Addressing patient's queueing time: An action research on promoting socially useful service through inter-professional teamwork Maravillas, Leidyann Valdepeñas This Integrated Action Research addressed the issue of patients long queueing time in a dental clinic by identifying bottlenecks and improving the internal processes of the clinic. The ultimate goal is to shorten patients waiting time to 20 minutes through a reliable scheduling system guided by the interprofessional teamwork framework anchored to promoting socially useful services to serve human development. This paper serves as an avenue to instill a sense of vital commitment and sense of inclusion to each team members of the organization. It promotes the concept of collaboration and coordination of efforts of the team towards the goal to addresses the issue. More importantly, this action research enables the employees to have professional development, as to create greater contributions to the organization and to the society. The issue was identified through customer satisfaction survey, one-on-one interviews, formal and informal meetings, and action research tools such as ORJI, the ladder of inference, levels of inquiry, four parts of speech, left hand column and force field analysis. Guided by Reeves interprofessional teamwork, we were able to address the issue. In addition, Lewin's Unfreeze-Change-Refreeze Model was used to facilitate the changes done by the team through the completion of this project. 2018-01-01T08:00:00Z text https://animorepository.dlsu.edu.ph/etd_masteral/5498 Master's Theses English Animo Repository Consumer satisfaction Teams in the workplace Production scheduling |
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Consumer satisfaction Teams in the workplace Production scheduling Maravillas, Leidyann Valdepeñas Addressing patient's queueing time: An action research on promoting socially useful service through inter-professional teamwork |
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This Integrated Action Research addressed the issue of patients long queueing time in a dental clinic by identifying bottlenecks and improving the internal processes of the clinic. The ultimate goal is to shorten patients waiting time to 20 minutes through a reliable scheduling system guided by the interprofessional teamwork framework anchored to promoting socially useful services to serve human development. This paper serves as an avenue to instill a sense of vital commitment and sense of inclusion to each team members of the organization. It promotes the concept of collaboration and coordination of efforts of the team towards the goal to addresses the issue. More importantly, this action research enables the employees to have professional development, as to create greater contributions to the organization and to the society. The issue was identified through customer satisfaction survey, one-on-one interviews, formal and informal meetings, and action research tools such as ORJI, the ladder of inference, levels of inquiry, four parts of speech, left hand column and force field analysis. Guided by Reeves interprofessional teamwork, we were able to address the issue. In addition, Lewin's Unfreeze-Change-Refreeze Model was used to facilitate the changes done by the team through the completion of this project. |
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Maravillas, Leidyann Valdepeñas |
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Maravillas, Leidyann Valdepeñas |
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Maravillas, Leidyann Valdepeñas |
title |
Addressing patient's queueing time: An action research on promoting socially useful service through inter-professional teamwork |
title_short |
Addressing patient's queueing time: An action research on promoting socially useful service through inter-professional teamwork |
title_full |
Addressing patient's queueing time: An action research on promoting socially useful service through inter-professional teamwork |
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Addressing patient's queueing time: An action research on promoting socially useful service through inter-professional teamwork |
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Addressing patient's queueing time: An action research on promoting socially useful service through inter-professional teamwork |
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addressing patient's queueing time: an action research on promoting socially useful service through inter-professional teamwork |
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2018 |
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https://animorepository.dlsu.edu.ph/etd_masteral/5498 |
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