A service quality research on the Filipino supermarket industry: A modified retail service quality model

The purpose of this study was to explore the service quality in the Philippines supermarket retailing format based on a modified 4 – dimension (Physical Aspect, Reliability, Service Personnel and Policy) service quality model which was originated from Retail Service Quality Scale or named as RSQs (D...

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Bibliographic Details
Main Author: Leong, Pang Radium
Format: text
Language:English
Published: Animo Repository 2014
Subjects:
Online Access:https://animorepository.dlsu.edu.ph/etd_masteral/6834
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Institution: De La Salle University
Language: English