A service quality research on the Filipino supermarket industry: A modified retail service quality model
The purpose of this study was to explore the service quality in the Philippines supermarket retailing format based on a modified 4 – dimension (Physical Aspect, Reliability, Service Personnel and Policy) service quality model which was originated from Retail Service Quality Scale or named as RSQs (D...
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| Main Author: | |
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| Format: | text |
| Language: | English |
| Published: |
Animo Repository
2014
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| Subjects: | |
| Online Access: | https://animorepository.dlsu.edu.ph/etd_masteral/6834 |
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| Institution: | De La Salle University |
| Language: | English |