Organizational and individual attributes of employee empowerment among Filipino frontline employees in selected service and trade industries in Metro Manila

• Main Author: Gubat, Mona Lizza L.
• Format: text
• Language: English
• Published: Animo Repository 2002
• Subjects: Employee empowerment; Service industries workers; Psychology (Industrial)
• Online Access: https://animorepository.dlsu.edu.ph/etd_masteral/3014
• Institution: De La Salle University

Using a descriptive research design, the study describes employee empowerment by having identified the organizational and individual attributes that promote it, as perceived and experienced by Filipino frontline employees in selected service and trade industries in Metro Manila. Further, the possible correlation between each of the dimensions of perceived employee empowerment and industry type, gender, education, rank, tenure, locus of control, and self-esteem were explored. From the data gathered from 153 participants, it was found that the employees perceived mission and vision, communication, leader's behaviors, training, performance evaluation, and compensation as organizational attributes that promote empowerment. These employees also experienced empowering organizational attributes along these dimensions. Finally, the hypothesis was partially supported with the findings that there were significant relationships between the dimensions of empowerment and rank, locus of control, and self-esteem.