Integrative action research on initiating human capital improvement in Hernandez Village Association

• Main Author: Bocaling, Daniel A
• Format: text
• Language: English
• Published: Animo Repository 2021
• Subjects: Homeowners' associations > Employees—Training of; Customer services; Business Administration, Management, and Operations
• Online Access: https://animorepository.dlsu.edu.ph/etdm_manorg/15; https://animorepository.dlsu.edu.ph/context/etdm_manorg/article/1030/viewcontent/Bocaling2.pdf
• Institution: De La Salle University

Hernandez Village Association (HVA) has been receiving a lot of complaints from dissatisfied Hernandez Village residents that their village services are slow and they do not like the way that HVA employees are servicing them. To help improve the organization resolve these issues, an Action Research...