An action research in establishing an incident communication for a financial technology company

• Main Author: Ramos, Gino B.
• Format: text
• Language: English
• Published: Animo Repository 2021
• Subjects: Incident-based reporting systems; Business report writing; Workflow—Management; Business Administration, Management, and Operations
• Online Access: https://animorepository.dlsu.edu.ph/etdm_manorg/43
• Institution: De La Salle University

This action research establishes an incident communication for a financial technology company (ABC Company) utilizing Business Process Improvement principles. It uses the Lean & Six Sigma methods to identify waste and value-added steps in a process and develop it more efficiently. The incident c...