Addressing the non-meeting of the productivity target of collectors in Optum 360

• المؤلف الرئيسي: Cajayon, Khadija S.
• التنسيق: text
• اللغة: English
• منشور في: Animo Repository 2021
• الموضوعات: Labor productivity; Performance Management
• الوصول للمادة أونلاين: https://animorepository.dlsu.edu.ph/etdm_manorg/90; https://animorepository.dlsu.edu.ph/context/etdm_manorg/article/1081/viewcontent/cajayon_Redacted.pdf

In this action research, we focused on addressing the limited knowledge and technical skills, which resulted in the issue of non-meeting of the productivity target of the collectors in Optum 360. Competency plays a big part in using knowledge and technical skills in performing tasks. In Business Pro...