Providing cash management training program for branches about the handling of first-level after-sales concerns of CMS clients

• Main Author: Centeno, Korina S.
• Format: text
• Language: English
• Published: Animo Repository 2022
• Subjects: Asset management accounts; Bank employees—Training of; Accounting; Business Administration, Management, and Operations
• Online Access: https://animorepository.dlsu.edu.ph/etdm_manorg/142; https://animorepository.dlsu.edu.ph/context/etdm_manorg/article/1152/viewcontent/Providing_Cash_Management2_Training_Program_for_Branches_About_the_Redacted.pdf
• Institution: De La Salle University

The purpose of this action research is to design and pilot test a cash management solutions (CMS) training program that would enable the branches of Reliable Bank to handle the first-level after-sales concerns of CMS clients. The long-term objective of this action research is to offload the handling...