Improving the perceived high workload of employees in consumer segments department of a trust company
This action research intended to address the issue of perceived high workload of employees under the Consumer Segments Department of a Trust Company. Our department has been experiencing high volumes of workload which causes work stress and blurring of work-life balance on most employees. Poor time...
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| Format: | text |
| Language: | English |
| Published: |
Animo Repository
2023
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| Subjects: | |
| Online Access: | https://animorepository.dlsu.edu.ph/etdm_manorg/194 https://animorepository.dlsu.edu.ph/context/etdm_manorg/article/1205/viewcontent/Improving_the_perceived_high_workload_of_employees_in_Consumer_Se_combined.pdf |
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| Institution: | De La Salle University |
| Language: | English |
| Summary: | This action research intended to address the issue of perceived high workload of employees under the Consumer Segments Department of a Trust Company. Our department has been experiencing high volumes of workload which causes work stress and blurring of work-life balance on most employees. Poor time and workload management skills are the major factors causing our current problem. In Cycle 1 of the action research, our intervention was to establish workload/task management initiative within our team by using the Kanban Board approach. We conducted a post-assessment survey which showed some favorable results. In Cycle 2 of this action research, we improved the workload management by classifying priority tasks through applying the Eisenhower Matrix in the Kanban Board. We conducted another post-assessment survey which showed that our interventions yielded much better results. We also learned that the level of self-management, social support, role ambiguity and task complexity, if guided by appropriate workload/task management tools, will help in determining the perceived workload of an employee and improve their job performance in general.
Keywords: workload management, perceived workload, Kanban Board, Eisenhower Matrix |
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