Improving the usage of Orion Health's corporate travel management system through internal support interventions

• Main Author: Miralles, Carmina Ann
• Format: text
• Language: English
• Published: Animo Repository 2023
• Subjects: Travel; Hotels—Reservation systems; Technology and Innovation; Tourism and Travel
• Online Access: https://animorepository.dlsu.edu.ph/etdm_manorg/192; https://animorepository.dlsu.edu.ph/context/etdm_manorg/article/1208/viewcontent/Improving_the_usage_of_Orion_Health_s_corporate_travel_management_system_through_internal_support_interventions.pdf
• Institution: De La Salle University

This action research paper was focused on addressing the issue of Orion Health’s overall usage of the CTM Lightning booking tool for travel bookings. Orion Health has been using a third-party system named CTM which aides in streamlining the booking process. This study was conducted through a series of collaboration sessions among the travel team members through the usage of several first, second, and third-person inquiry tools. It was discovered that there has been insufficient internal support provided to travel processes and travelers which led to users booking trips outside of the tool. In the first cycle, we have focused on finding solutions to underlying gaps that were raised. This have resolved and minimized negative feedback from our travelers. We have recognized an increase in usage of the CTM tool after this cycle. In the second cycle, we made sure we have written our processes and ensured sustainability by assigning coverage for each team member. This paved the way to the increase of usage of the CTM tool which solved the main concern of low portal usage.