Action research on improving network deliver speed to recover and retain customers

• Main Author: Rebullida, Carlos III Gomez
• Format: text
• Language: English
• Published: Animo Repository 2023
• Subjects: Operations research; Delivery of goods; Business Administration, Management, and Operations; Transportation and Mobility Management
• Online Access: https://animorepository.dlsu.edu.ph/etdm_manorg/186; https://animorepository.dlsu.edu.ph/context/etdm_manorg/article/1219/viewcontent/Action_research_on_improving_network_deliver_speed_to_recover_and_retain_customers.pdf
• Institution: De La Salle University

Abstract: This paper aims to establish how Ninjavan Philippines Operations Unit will improve its parcel delivery or network speed in order to retain and attract new customers and improve on its reputation. Guided by the cycle of the Plan-Do-Act-Check or PDCA, this action research will first deep div...