Understanding the effect of Facebook in the relationship of self-concept and brand image on smartphone brand satisfaction

The purpose of this research is to investigate the effect of Facebook in the relationship of self-concept and brand image on smartphone brand satisfaction which was operationalized by identifying self-congruity (SC), behavior (B), and brand satisfaction (BS). The SBI model was used in this study. Th...

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Main Author: Guillen, Nelson B., Jr.
Format: text
Published: Animo Repository 2018
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Online Access:https://animorepository.dlsu.edu.ph/faculty_research/9540
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Institution: De La Salle University
id oai:animorepository.dlsu.edu.ph:faculty_research-10121
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spelling oai:animorepository.dlsu.edu.ph:faculty_research-101212023-07-17T01:57:15Z Understanding the effect of Facebook in the relationship of self-concept and brand image on smartphone brand satisfaction Guillen, Nelson B., Jr. The purpose of this research is to investigate the effect of Facebook in the relationship of self-concept and brand image on smartphone brand satisfaction which was operationalized by identifying self-congruity (SC), behavior (B), and brand satisfaction (BS). The SBI model was used in this study. This study had randomly selected 300 millennial respondents ages 19-29 years old using Facebook Insights for the survey poll (N=300). Confirmatory factor analysis and model testing were conducted using structural equation modeling (PLS-SEM). In the overall framework, results showed that SC significantly affects B and B significantly affects BS while BS significantly affects SC so as SC significantly affects BS (with p-values ≤ 0.01). For the T-test, coefficients were all above 1.96 which is considered significant at 0.05 or 95% confidence level. The study suggests that marketers should try develop product images consistent with the self-concepts of their target audience whether online or offline. With this trend, they need to develop appropriate customer service training for improved engagement with Facebook as another social medium and a prospective sales platform. 2018-01-01T08:00:00Z text https://animorepository.dlsu.edu.ph/faculty_research/9540 Faculty Research Work Animo Repository Facebook (Electronic resource) Consumer satisfaction Self-perception Marketing Social Media
institution De La Salle University
building De La Salle University Library
continent Asia
country Philippines
Philippines
content_provider De La Salle University Library
collection DLSU Institutional Repository
topic Facebook (Electronic resource)
Consumer satisfaction
Self-perception
Marketing
Social Media
spellingShingle Facebook (Electronic resource)
Consumer satisfaction
Self-perception
Marketing
Social Media
Guillen, Nelson B., Jr.
Understanding the effect of Facebook in the relationship of self-concept and brand image on smartphone brand satisfaction
description The purpose of this research is to investigate the effect of Facebook in the relationship of self-concept and brand image on smartphone brand satisfaction which was operationalized by identifying self-congruity (SC), behavior (B), and brand satisfaction (BS). The SBI model was used in this study. This study had randomly selected 300 millennial respondents ages 19-29 years old using Facebook Insights for the survey poll (N=300). Confirmatory factor analysis and model testing were conducted using structural equation modeling (PLS-SEM). In the overall framework, results showed that SC significantly affects B and B significantly affects BS while BS significantly affects SC so as SC significantly affects BS (with p-values ≤ 0.01). For the T-test, coefficients were all above 1.96 which is considered significant at 0.05 or 95% confidence level. The study suggests that marketers should try develop product images consistent with the self-concepts of their target audience whether online or offline. With this trend, they need to develop appropriate customer service training for improved engagement with Facebook as another social medium and a prospective sales platform.
format text
author Guillen, Nelson B., Jr.
author_facet Guillen, Nelson B., Jr.
author_sort Guillen, Nelson B., Jr.
title Understanding the effect of Facebook in the relationship of self-concept and brand image on smartphone brand satisfaction
title_short Understanding the effect of Facebook in the relationship of self-concept and brand image on smartphone brand satisfaction
title_full Understanding the effect of Facebook in the relationship of self-concept and brand image on smartphone brand satisfaction
title_fullStr Understanding the effect of Facebook in the relationship of self-concept and brand image on smartphone brand satisfaction
title_full_unstemmed Understanding the effect of Facebook in the relationship of self-concept and brand image on smartphone brand satisfaction
title_sort understanding the effect of facebook in the relationship of self-concept and brand image on smartphone brand satisfaction
publisher Animo Repository
publishDate 2018
url https://animorepository.dlsu.edu.ph/faculty_research/9540
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