Sleep problems, work-stress and health complaints in call centers in Quezon City, Philippines
Background: Call centers in the Philippines provide customer service relations to companies and employ shift work. This study determined the common work-related health complaints and assessed problems relating with the complaints of inbound call center agents in Quezon City, Philippines. Methods: Co...
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| Main Authors: | , , |
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| Format: | text |
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Animo Repository
2008
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| Subjects: | |
| Online Access: | https://animorepository.dlsu.edu.ph/faculty_research/12682 |
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| Institution: | De La Salle University |
| Summary: | Background: Call centers in the Philippines provide customer service relations to companies and employ shift work. This study determined the common work-related health complaints and assessed problems relating with the complaints of inbound call center agents in Quezon City, Philippines. Methods: Copies of self-administered questionnaire were pre-tested and distributed to 96 randomly selected call center agents. Work-related health complaints were determined by correlation analysis. Results: Common complaints of respondents identified were eyestrain (35%), cough (29%), worsening eyesight (26%), and back pain (26%). Respondents identified work stress as the main reason for their health complaints. Stress, irritability, insomnia, sleepiness, and interrupted sleep were significantly related with the occurrence of the work-related health complaints (P < 0.05) among the workers. Conclusion: Call centers provide lucrative incomes but result in occupational health problems. Sleep problems and stress greatly influence workers' health.. |
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