Factors influencing occupational health complaints of workers at an inbound call center in Quezon City, Philippines
Call centers are business establishments employing shift work systems and provide customer service relations to other companies. Ninety-six randomly selected call center agents from an inbound call center in Quezon City, Philippines were surveyed. The top five perceived health complaints of call cen...
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| Main Authors: | , |
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| Format: | text |
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Animo Repository
2006
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| Subjects: | |
| Online Access: | https://animorepository.dlsu.edu.ph/faculty_research/13003 |
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| Institution: | De La Salle University |
| Summary: | Call centers are business establishments employing shift work systems and provide customer service relations to other companies. Ninety-six randomly selected call center agents from an inbound call center in Quezon City, Philippines were surveyed. The top five perceived health complaints of call center agents include: eyestrain (35%), worsening eyesight (26%), cough (29%), sleepiness (28%), and back pain (26%). Occupational health complaints of call center agents increased from 74% prior to employment to 81% in July, 2006. Respondents identified work stress (67%) as the main reason for their health status. Factors significantly correlated to the occupational health complaints of the call center agents studied were interrupted sleeping patterns (R=.380, p<0.01), and sleepiness during work (R=0.206, p<0.05). |
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