Improving restaurants’ business performance using Yelp data sets through sentiment analysis

• Main Authors: Ching, Michelle Renee D., Bulos, Remedios De Dios
• Format: text
• Published: Animo Repository 2019
• Subjects: Sentiment analysis; Computational linguistics; Data mining; Restaurants; Computer Sciences
• Online Access: https://animorepository.dlsu.edu.ph/faculty_research/1697; https://animorepository.dlsu.edu.ph/context/faculty_research/article/2696/type/native/viewcontent
• Institution: De La Salle University

With the ever-present of social media sites and online review sites, access to customer’s sentiments and opinions on a business are within reach of any organization, which proves to be a gold mine of opportunity for them to provide the best customer experience. However, because of how enormous these...