Customer satisfaction and service quality in high-contact service firm

• Main Author: Sarreal, Emilina R.
• Format: text
• Published: Animo Repository 2008
• Subjects: Practicums; Internship programs; Satisfaction; Consumer satisfaction; Students as consumers; Higher Education
• Online Access: https://animorepository.dlsu.edu.ph/faculty_research/2030
• Institution: De La Salle University

By taking attribute-based measures of service quality, this study establishes clear linkages between customer satisfaction (students) and quality (perception of their experience in the practicum program of the university). The results of this study clearly indicate that student satisfaction is more...