Customer satisfaction and service quality in high-contact service firm

• 主要作者: Sarreal, Emilina R.
• 格式: text
• 出版: Animo Repository 2008
• 主題: Practicums; Internship programs; Satisfaction; Consumer satisfaction; Students as consumers; Higher Education
• 在線閱讀: https://animorepository.dlsu.edu.ph/faculty_research/2030
• 機構: De La Salle University

By taking attribute-based measures of service quality, this study establishes clear linkages between customer satisfaction (students) and quality (perception of their experience in the practicum program of the university). The results of this study clearly indicate that student satisfaction is more...