An ergonomic study on the 'morningness' and 'eveningness' of call center agents and its effect on cognitive performance

• Main Authors: Gutierrez, Alma Maria Jennifer A., Arga, Satrina R., Cruz, Kea S., Jison, Beatrice J.
• Format: text
• Published: Animo Repository 2017
• Subjects: Shift systems > Philippines; Cognition; Circadian rhythms; Call center agents > Philippines; Industrial Engineering; Operations Research, Systems Engineering and Industrial Engineering
• Online Access: https://animorepository.dlsu.edu.ph/faculty_research/2443; https://animorepository.dlsu.edu.ph/context/faculty_research/article/3442/type/native/viewcontent
• Institution: De La Salle University

The increasing adaptation of shiftwork in the Philippines and its reported adverse effects had encouraged research studies among Filipino workers. This study aims to identify the circadian clock behavior of the shiftworker and its relationship together with the shift schedule against the level of pe...