The reference librarian is now online!: Understanding librarians' perceptions of quality chat reference using critical incident technique

• 主要作者: Eclevia, Marian Ramos
• 格式: text
• 出版: Animo Repository 2012
• 主題: Reference services (Libraries)—Online chat groups; Academic libraries—Reference services—Philippines; Library and Information Science
• 在線閱讀: https://animorepository.dlsu.edu.ph/faculty_research/4892

This article attempts to understand the librarians’ perceptions of quality chat reference services of selected academic libraries in the Philippines. It aims to investigate the perceptions of librarians in terms of (1) chat reference definition; (2) similarities and differences of reference intervie...