Framing the Role of and Defining Criteria for Usefulness of Citizen Satisfaction Surveys in Local Urban Environmental Management: The Case of the Local Government Unit of Quezon City, Philippines

• Main Authors: Labaria, Elirozz Carlie D, Gotangco, Charlotte Kendra Z, Caleda, Mary Jean
• Format: text
• Published: Archīum Ateneo 2017
• Subjects: Urban environmental management; urban environmental services; environmental governance; citizen satisfaction; Public Administration
• Online Access: https://archium.ateneo.edu/asog-pubs/24; https://archium.ateneo.edu/cgi/viewcontent.cgi?article=1019&context=asog-pubs
• Institution: Ateneo De Manila University

The delivery of urban environmental services is among the functions devolved to local governments. As public services, they are routinely evaluated typically using ‘hard’ performance measures. The current trend of local governance incorporates citizens’ perspectives in assessing service performance....