Psychological empowerment, job satisfaction and performance among Filipino service workers

• Main Authors: Hechanova, Ma. Regina, Alampay, Ramon Benedicto A, Franco, Edna P
• Format: text
• Published: Archīum Ateneo 2006
• Subjects: Psychology
• Online Access: https://archium.ateneo.edu/psychology-faculty-pubs/193; https://onlinelibrary.wiley.com/doi/full/10.1111/j.1467-839X.2006.00177.x
• Institution: Ateneo De Manila University

The present study surveyed 954 employees and their supervisors to determine the relationship of empowerment with job satisfaction and performance in five different service sectors: hotels, food service, banking, call centers, and airlines. Psychological empowerment was positively correlated with bot...