1-800-Philippines: Understanding and Managing the Filipino Call Center Worker
From a handful of companies in 2001, the call center industry has since exploded. Recognizing its ability to generate employment, the government heralded it as an economic savior. Indeed, it seems like a perfect fit, given our country's culture of hospitality. Yet just as easily as the accolade...
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| Format: | text |
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Archīum Ateneo
2010
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| Online Access: | https://archium.ateneo.edu/psychology-faculty-pubs/236 https://unipress.ateneo.edu/product/1-800-philippines-understanding-and-managing-filipino-call-center-worker-2 |
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| Institution: | Ateneo De Manila University |