1-800-Philippines: Understanding and Managing the Filipino Call Center Worker

• Main Author: Hechanova, Ma. Regina
• Format: text
• Published: Archīum Ateneo 2010
• Subjects: Industrial and Organizational Psychology; Psychology
• Online Access: https://archium.ateneo.edu/psychology-faculty-pubs/236; https://unipress.ateneo.edu/product/1-800-philippines-understanding-and-managing-filipino-call-center-worker-2
• Institution: Ateneo De Manila University

From a handful of companies in 2001, the call center industry has since exploded. Recognizing its ability to generate employment, the government heralded it as an economic savior. Indeed, it seems like a perfect fit, given our country's culture of hospitality. Yet just as easily as the accolade...