A Prototype of a Conversational Virtual University Support Agent Powered by a Large Language Model That Addresses Inquiries About Policies in the Student Handbook

• المؤلفون الرئيسيون: Ilagan, Joseph Benjamin R, Ilagan, Jose Ramon
• التنسيق: text
• منشور في: Archīum Ateneo 2024
• الموضوعات: Chatbot; Conversational agents; Conversational User Experience; Large language model; Natural language processing; Artificial Intelligence and Robotics; Computer Sciences; Physical Sciences and Mathematics
• الوصول للمادة أونلاين: https://archium.ateneo.edu/qmit-faculty-pubs/25; https://archium.ateneo.edu/context/qmit-faculty-pubs/article/1024/viewcontent/1_s2.0_S1877050924015217_main.pdf

Universities gain a competitive advantage by deliberately improving overall service, student, faculty, and staff experience, leading to attractiveness, retention, and improved outcomes. Quality services are achieved partly by addressing employee satisfaction, specifically in the work environment. Th...