A Prototype of a Conversational Virtual University Support Agent Powered by a Large Language Model That Addresses Inquiries About Policies in the Student Handbook

A Prototype of a Conversational Virtual University Support Agent Powered by a Large Language Model That Addresses Inquiries About Policies in the Student Handbook

Universities gain a competitive advantage by deliberately improving overall service, student, faculty, and staff experience, leading to attractiveness, retention, and improved outcomes. Quality services are achieved partly by addressing employee satisfaction, specifically in the work environment. Th...

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Bibliographic Details
Main Authors: Ilagan, Joseph Benjamin R, Ilagan, Jose Ramon
Format: text
Published: Archīum Ateneo 2024
Subjects:
Chatbot
Conversational agents
Conversational User Experience
Large language model
Natural language processing
Artificial Intelligence and Robotics
Computer Sciences
Physical Sciences and Mathematics
Online Access:https://archium.ateneo.edu/qmit-faculty-pubs/25
https://archium.ateneo.edu/context/qmit-faculty-pubs/article/1024/viewcontent/1_s2.0_S1877050924015217_main.pdf
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Institution: Ateneo De Manila University

Internet

https://archium.ateneo.edu/qmit-faculty-pubs/25
https://archium.ateneo.edu/context/qmit-faculty-pubs/article/1024/viewcontent/1_s2.0_S1877050924015217_main.pdf

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