A Prototype of a Conversational Virtual University Support Agent Powered by a Large Language Model That Addresses Inquiries About Policies in the Student Handbook

• Main Authors: Ilagan, Joseph Benjamin R, Ilagan, Jose Ramon
• 格式: text
• 出版: Archīum Ateneo 2024
• 主題: Chatbot; Conversational agents; Conversational User Experience; Large language model; Natural language processing; Artificial Intelligence and Robotics; Computer Sciences; Physical Sciences and Mathematics
• 在線閱讀: https://archium.ateneo.edu/qmit-faculty-pubs/25; https://archium.ateneo.edu/context/qmit-faculty-pubs/article/1024/viewcontent/1_s2.0_S1877050924015217_main.pdf

Universities gain a competitive advantage by deliberately improving overall service, student, faculty, and staff experience, leading to attractiveness, retention, and improved outcomes. Quality services are achieved partly by addressing employee satisfaction, specifically in the work environment. Th...