Hoteliers' perception of corporate crisis and crisis management in the Singapore hotel industry.

• Main Authors: Chen, Jian Hao., Lee, Wei Lin., Ng, Yvonne Pei Ling.
• Other Authors: Henderson, Joan C.
• Format: Final Year Project
• Published: 2008
• Subjects: DRNTU::Business::Management::Crisis management
• Online Access: http://hdl.handle.net/10356/10459
• Institution: Nanyang Technological University

This report looks at the perceptions of corporate crisis of four local hoteliers belonging to the 5-star, luxury hotel segment in the local industry, and their hotels’ crisis management plans. It was found, through surveys and interviews, that they perceive corporate crisis as disruptions to normal...