Hoteliers' perception of corporate crisis and crisis management in the Singapore hotel industry.

This report looks at the perceptions of corporate crisis of four local hoteliers belonging to the 5-star, luxury hotel segment in the local industry, and their hotels’ crisis management plans. It was found, through surveys and interviews, that they perceive corporate crisis as disruptions to normal...

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Bibliographic Details
Main Authors:	Chen, Jian Hao., Lee, Wei Lin., Ng, Yvonne Pei Ling.
Other Authors:	Henderson, Joan C.
Format:	Final Year Project
Published:	2008
Subjects:	DRNTU::Business::Management::Crisis management
Online Access:	http://hdl.handle.net/10356/10459
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Institution:	Nanyang Technological University

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spelling	sg-ntu-dr.10356-104592023-05-19T06:16:18Z Hoteliers' perception of corporate crisis and crisis management in the Singapore hotel industry. Chen, Jian Hao. Lee, Wei Lin. Ng, Yvonne Pei Ling. Henderson, Joan C. Nanyang Business School DRNTU::Business::Management::Crisis management This report looks at the perceptions of corporate crisis of four local hoteliers belonging to the 5-star, luxury hotel segment in the local industry, and their hotels’ crisis management plans. It was found, through surveys and interviews, that they perceive corporate crisis as disruptions to normal operations and/or damage to hotel assets. Hence, a definition for corporate crisis was proposed based on their overall perspectives. Judging from the hoteliers’ crisis plans and managing practices, their hotels were generally well prepared for corporate crises, and they do place great emphasis on crisis management. 2008-09-24T07:43:52Z 2008-09-24T07:43:52Z 2007 2007 Final Year Project (FYP) http://hdl.handle.net/10356/10459 Nanyang Technological University application/pdf
institution	Nanyang Technological University
building	NTU Library
continent	Asia
country	Singapore Singapore
content_provider	NTU Library
collection	DR-NTU
topic	DRNTU::Business::Management::Crisis management
spellingShingle	DRNTU::Business::Management::Crisis management Chen, Jian Hao. Lee, Wei Lin. Ng, Yvonne Pei Ling. Hoteliers' perception of corporate crisis and crisis management in the Singapore hotel industry.
description	This report looks at the perceptions of corporate crisis of four local hoteliers belonging to the 5-star, luxury hotel segment in the local industry, and their hotels’ crisis management plans. It was found, through surveys and interviews, that they perceive corporate crisis as disruptions to normal operations and/or damage to hotel assets. Hence, a definition for corporate crisis was proposed based on their overall perspectives. Judging from the hoteliers’ crisis plans and managing practices, their hotels were generally well prepared for corporate crises, and they do place great emphasis on crisis management.
author2	Henderson, Joan C.
author_facet	Henderson, Joan C. Chen, Jian Hao. Lee, Wei Lin. Ng, Yvonne Pei Ling.
format	Final Year Project
author	Chen, Jian Hao. Lee, Wei Lin. Ng, Yvonne Pei Ling.
author_sort	Chen, Jian Hao.
title	Hoteliers' perception of corporate crisis and crisis management in the Singapore hotel industry.
title_short	Hoteliers' perception of corporate crisis and crisis management in the Singapore hotel industry.
title_full	Hoteliers' perception of corporate crisis and crisis management in the Singapore hotel industry.
title_fullStr	Hoteliers' perception of corporate crisis and crisis management in the Singapore hotel industry.
title_full_unstemmed	Hoteliers' perception of corporate crisis and crisis management in the Singapore hotel industry.
title_sort	hoteliers' perception of corporate crisis and crisis management in the singapore hotel industry.
publishDate	2008
url	http://hdl.handle.net/10356/10459
_version_	1770567292264906752

Hoteliers' perception of corporate crisis and crisis management in the Singapore hotel industry.

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