A theoretical framework to identify authentic online reviews

Purpose – The purpose of this paper is to investigate the extent to which textual characteristics of online reviews help identify authentic entries from manipulative ones across positive and negative comments. Design/methodology/approach – A theoretical framework is proposed to identify authentic on...

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Bibliographic Details
Main Authors: Banerjee, Snehasish, Chua, Alton Yeow Kuan
Other Authors: Wee Kim Wee School of Communication and Information
Format: Article
Language:English
Published: 2015
Subjects:
Online Access:https://hdl.handle.net/10356/105158
http://hdl.handle.net/10220/25873
http://dx.doi.org/10.1108/OIR-02-2014-0047
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Institution: Nanyang Technological University
Language: English