Effectiveness of PDI CSI (customer service inventory) as a screening tool for customer service positions in the local retailing industry.

A pre-employment test, the Customer Service Inventory (CSI), was developed by Personnel Decisions, Inc. (PDI) to identify applicants with the desirable personality traits and skills required to fill these customer service positions. Our study’s main objective is, thus, to validate the use of this CS...

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Bibliographic Details
Main Authors:	Choy, Ginggi Mun Yee., Ong, Ruoh Tzhi., Tay, Khee Khee.
Other Authors:	Ho, Janice Ti Shan
Format:	Final Year Project
Published:	2008
Subjects:	DRNTU::Business::Marketing::Customer services
Online Access:	http://hdl.handle.net/10356/10704
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Institution:	Nanyang Technological University

id	sg-ntu-dr.10356-10704
record_format	dspace
spelling	sg-ntu-dr.10356-107042023-05-19T05:41:35Z Effectiveness of PDI CSI (customer service inventory) as a screening tool for customer service positions in the local retailing industry. Choy, Ginggi Mun Yee. Ong, Ruoh Tzhi. Tay, Khee Khee. Ho, Janice Ti Shan Nanyang Business School DRNTU::Business::Marketing::Customer services A pre-employment test, the Customer Service Inventory (CSI), was developed by Personnel Decisions, Inc. (PDI) to identify applicants with the desirable personality traits and skills required to fill these customer service positions. Our study’s main objective is, thus, to validate the use of this CSI tool in Singapore, specifically in the retailing industry. 2008-09-24T07:46:39Z 2008-09-24T07:46:39Z 1999 1999 Final Year Project (FYP) http://hdl.handle.net/10356/10704 Nanyang Technological University application/pdf
institution	Nanyang Technological University
building	NTU Library
continent	Asia
country	Singapore Singapore
content_provider	NTU Library
collection	DR-NTU
topic	DRNTU::Business::Marketing::Customer services
spellingShingle	DRNTU::Business::Marketing::Customer services Choy, Ginggi Mun Yee. Ong, Ruoh Tzhi. Tay, Khee Khee. Effectiveness of PDI CSI (customer service inventory) as a screening tool for customer service positions in the local retailing industry.
description	A pre-employment test, the Customer Service Inventory (CSI), was developed by Personnel Decisions, Inc. (PDI) to identify applicants with the desirable personality traits and skills required to fill these customer service positions. Our study’s main objective is, thus, to validate the use of this CSI tool in Singapore, specifically in the retailing industry.
author2	Ho, Janice Ti Shan
author_facet	Ho, Janice Ti Shan Choy, Ginggi Mun Yee. Ong, Ruoh Tzhi. Tay, Khee Khee.
format	Final Year Project
author	Choy, Ginggi Mun Yee. Ong, Ruoh Tzhi. Tay, Khee Khee.
author_sort	Choy, Ginggi Mun Yee.
title	Effectiveness of PDI CSI (customer service inventory) as a screening tool for customer service positions in the local retailing industry.
title_short	Effectiveness of PDI CSI (customer service inventory) as a screening tool for customer service positions in the local retailing industry.
title_full	Effectiveness of PDI CSI (customer service inventory) as a screening tool for customer service positions in the local retailing industry.
title_fullStr	Effectiveness of PDI CSI (customer service inventory) as a screening tool for customer service positions in the local retailing industry.
title_full_unstemmed	Effectiveness of PDI CSI (customer service inventory) as a screening tool for customer service positions in the local retailing industry.
title_sort	effectiveness of pdi csi (customer service inventory) as a screening tool for customer service positions in the local retailing industry.
publishDate	2008
url	http://hdl.handle.net/10356/10704
_version_	1770566093634535424

Effectiveness of PDI CSI (customer service inventory) as a screening tool for customer service positions in the local retailing industry.

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